Internet Reporting Service...

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What is the Internet Reporting Service?

The Employment Insurance Internet reporting service allows you to submit your EI report using the Internet. During the life of your claim, you will be asked to complete reports to demonstrate your continuing entitlement. EI Internet Reporting Service is the electronic service that allows you to do this easily over the Internet.

How to navigate without problems

• If you disconnect or exit the report before completing it, your information will not be saved and you will need to start over.
• Any missing or incomplete information will prevent your report from being accepted for processing. Make sure that you have all your information ready to enter before you begin your report.
• If you stay on one page for over 10 minutes, your session will be disconnected.
• Do not leave your computer unattended while logged on to your on-line report .
• When you have finished your report, end your session by clicking on Log Out.
• Clear your browser's cache after each session. Each time you access the Internet, your browser automatically saves a copy of the web pages you've visited. Diligently clearing your browser's cache after each session is an important step in safeguarding your account information.

How do I access the Internet Reporting Service?

You will need to enter your Social Insurance Number (SIN), Access Code and province of residence. Shortly after you file your application for benefits, we will mail you an EI benefit statement indicating the date your first report is due and your Access Code. You will also receive instructions on how to file your reports. Keep these instructions to use as a guide.

Please note that by providing and submitting your SIN and Access Code, you will be deemed to have signed your on-line report. Keep your Access Code safe and store it separately from your SIN.

To complete your report, you will need the following:

Work and Wages

If you worked during the period covered, the dates and the number of hours that you have worked, the telephone number of all employers for whom you worked and your total earnings before deductions (including tips and commissions) earned for each calendar week of the period.

You need to report your actual earnings to avoid repayment situations. Remember, you must always declare your earnings before deductions in the week(s) in which they are earned. For example:

• If you have worked in a particular week and will be paid later, you must declare the number of hours worked and earnings before deductions in the week that you actually worked.
• If you have worked in a particular week and will not be paid for it, you must declare the number of hours worked in the week that you actually worked.

When reporting your earnings for each calendar week (Sunday to Saturday) round to the nearest dollar.

• For example if your earnings were $125.49 then enter $125. If your earnings were $125.50 then enter $126.

Report only full hours worked for each calendar week (Sunday to Saturday).

• For example if you worked 38 hours and 15 minutes in a week then enter 38 hours. If you work 38 hours and 45 minutes enter 38 hours.

If you started full time work, the exact date that you started. You need to report all employment, whether you work for someone else or for yourself. You also need to notify us of any separation from employment and the reason for separation.

Training

If you attended school or training, the number of hours that you were in training and the amount of any training allowance received. Do not include allowances for living away from home, commuting, travel or dependent care.

Availability

If you were unavailable for work (for example, out of the country, on vacation or not looking for work for any reason) or you were incapable of working (illness or injury) you will need to provide the dates. You must also report any absence from your area of residence/ or any absence from Canada.

You need to answer all the questions presented truthfully. Remember that providing false information is considered fraud and is punishable by law . If you make a mistake during your on-line session, you will be able to make corrections before submitting your report. If you discover that you made a mistake after you have submitted your report, it is important that you let us know as soon as possible; otherwise you may have to pay back the benefits you received. You can contact us:

1. at 1 800 206-7218, Monday to Friday from 8:30 am to 4:30 pm , and press "0" to speak to a representative;
2. in writing to your Service Canada Centre; or
3. in person to your Service Canada Centre.